Nabil Luqman

0f9d2dd4f71434084e2b6094de1865e23abb37bb9f28ca51feeabee679ec9be2

Social

Foodie

restaurant

apology

crowd

Khairul Aming

difficulty

Rembayung

system failure

lunch rush

Popular entrepreneur and content creator Khairul Aming has apologised to customers after a technical issue disrupted lunch service at his restaurant, Rembayung, leading to long waiting times and delayed entry for many diners.
The incident, which took place during the restaurant's busy lunch period, quickly gained attention on social media after customers shared videos and posts showing crowded waiting areas and describing the atmosphere as chaotic.
Addressing the situation openly, Khairul Aming explained that the disruption was caused by an unexpected failure of the restaurant's StoreHub Point of Sale (POS) system, marking the first time such an incident had occurred since Rembayung opened six months ago.
What Happened At Rembayung?
&nbsp;<img src="https://r2.myc.my/600aeb4e6916ed107d4f895fd33a262b8eefaaf512b9b8078e41213f2c82f6fc" />
According to Khairul Aming, the issue began when the StoreHub POS system suddenly stopped transmitting customer orders to the kitchen.
As a result, although customers were able to place their orders, the kitchen did not receive them through the digital ordering system, forcing the restaurant team to immediately switch to manual order-taking.
Staff had to write down every order individually before passing them to the kitchen, significantly slowing down food preparation and affecting the restaurant's scheduled dining slots.
The delays during the lunchtime service also had a knock-on effect on later reservations, with customers booked for the 2pm session reportedly having to wait longer before they could be seated.
<img src="https://r2.myc.my/8fd8235b2f10ddf792888e51535633992848b4cbe1a4d7d7bfe5272282d61f3a" />
In a post shared on Threads, Khairul Aming wrote:
"Sorry for today's chaotic lunch service. Throughout six months of operating, today is the first time our StoreHub POS system went down, causing every order to fail to reach the kitchen.
"We had to manually write every single order, which delayed food preparation during the lunch slot and caused the 2pm session to be pushed back. The system is still down for now, but the situation is under control for the 4.30pm slot onwards."
Operations Gradually Returned To Normal
Despite the unexpected disruption, Khairul Aming assured customers that his team acted quickly to minimise the impact.
While the POS system remained unavailable for some time, the restaurant continued operating using manual processes to ensure customers could still be served.
According to his update, operations became significantly more manageable by the 4.30pm dining session as staff adapted to the temporary workflow while waiting for the system to recover.
The incident also highlighted how heavily modern restaurants rely on digital ordering systems, where even a brief technical outage can quickly affect kitchen operations, table turnover and customer waiting times.
Customers Praise Khairul Aming's Transparency
As news of the disruption spread online, some customers initially shared concerns over the long queues and delays, with one social media user joking that the restaurant looked "like a riot" as diners waited outside for their allocated time slots.
However, the conversation soon shifted after Khairul Aming personally addressed the issue and explained what had happened. Many netizens praised him for responding promptly, taking responsibility and communicating openly instead of remaining silent.
Several commenters also pointed out that technical failures can happen to any business, especially those that rely heavily on digital systems, and commended the restaurant staff for continuing to serve customers despite having to process every order by hand.
Others expressed sympathy for the kitchen and front-of-house team, noting that manually recording dozens of food orders during a busy lunch rush would inevitably slow service.
First Major Technical Issue Since Opening
&nbsp;<img src="https://r2.myc.my/ec3fd924baab286c1a75d9d47499a5aad2761e48a598a6dd16d3a867f9782bce" />
According to Khairul Aming, the POS outage is the first major operational issue Rembayung has experienced since opening around six months ago.
The restaurant has grown rapidly in popularity, regularly attracting fully booked dining slots and long queues thanks to its modern take on traditional Malay cuisine and the entrepreneur's strong online following.
Although the unexpected system failure temporarily disrupted one of the restaurant's busiest services, many customers appeared understanding of the circumstances, acknowledging that technical issues are sometimes unavoidable.
With operations already stabilising by the afternoon, diners are hoping the issue has now been fully resolved and that Rembayung will soon return to its usual smooth service.
&nbsp;
*Sources: Visual and Reference Credits to Social Media &amp; various cross-references for context.
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Every business faces its first hurdle. For Rembayung, it came in the form of an unexpected system outage during the lunch rush.

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Khairul Aming Apologises After Rembayung's POS System Outage Causes Delays During Lunch Service

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Khairul Aming Apologises After Rembayung's POS System Outage Causes Delays During Lunch Service

Every business faces its first hurdle. For Rembayung, it came in the form of an unexpected system outage during the lunch rush.

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